Trust @ EchoSign - 24x7x365 Real-Time Uptime Statistics

Partial Site Unavailability: 4:52am PST - 5:13am PST 11-01-11

Due to a main switch failure at our Dallas, TX hosting facilities, a subset of servers at our Dallas, TX facility connected to this main switch were unreachable from 4:52am PST - 5:13am PST.  Our apologies for the incovenience.  The site is now fully available to all users.

Summer '11 Release Scheduled Downtime Wed 6/22/11 8:00pm - 10:00pm PST

EchoSign is reserving a two hour window for upgrades and testing of the new features and functionality in our Summer '11 release. More updates on the exciting new functionality in this release will be provided on the tips blog at http://tips.echosign.com shortly. In addition, this post will be updated in the event of any changes to this schedule.

We thank you in advance!

Scheduled Maintenance for New Release: Th 4/14/11 8-10pm PST and Sat 4/16/11 4pm-5pm PST

EchoSign is implementing a substantial new release with many innovative features.  As part of this release, there will be off-hours scheduled maintenance / downtime to push out the software.

The first window is this Thursday 4/14/11 from 7-9pm PST for upgrading the new features.  Then, a second window is reserved for Saturday 4/16/11 from 3-4pm PST to upgrade our search systems.

More to follow on new features and functionality on http://tips.echosign.com

Performance Degredation / Instability on Some Servers - 02/21/11 7:42am-8:29amPST

Some users experienced performance degredation and difficulty sending during this window.  Our apologies.  The root cause was a failure in a database server.  EchoSign has automated failover servers, however, the number of requests to the failover servers was sufficient to degrade site performance during this window.  Full performance has now been restored.

EchoSign Upgrade, Jan 24, 2011, 8:00pm PST

EchoSign is upgrading its servers to add additional features this evening at 8:10 PST.  All identified customer contacts were notified in advance.  New features include more integrations with cloud-based contract systems, more admin-selectable security settings, more ways to upload/input your signature, and other enhancements.



Some EchoSign Instances Temporarily Unavailable - 9:30am PST 12-10-10

Some EchoSign instances are temporarily unavailable - our apologies.  

Update 9:30am PST: The root cause has been identified, and full service is restored.  More details to follow here at trust.echosign.com

Root cause analysis:  a redundant server failed in one part of the EchoSign document conversion processes, which generally is a non-issue, as the EchoSign application is designed to, and did, automatically route document processing to multiple other process servers in the EchoSign instance.   Roll-over functioned properly and without incident on new transactions, but automated alerts signaled potential issues on a small number of in-process transactions that had been handled by the one faulty server.  As a precaution, the instance affected was temporarily taken out of service.  Restarting the broker resolved the in-process transactions, and full service was restored in the impacted instance.  As a process improvement, EchoSign will analyze if the specific alert triggered can be downgraded to a 'watch' status.

Intermittent Log-in Issues 11-9-10 10:19pm

Certain users are having issues logging in.  Our aplogies.  The issue has been identified as relating to a secondary database back-up consuming too many resources on some application servers.  The back-up has been halted and the issue should be resolved shortly.

Scheduled Maintenance for Winter '11 - Part 2/2 - Tuesday 10-26-10 8pm PST

This evening EchoSign will reserve the window from 8pm-10pm PST for the second half of scheduled maintenance for the Winter '11 release.  This second window will be used to bring on-line an additional 20 servers for the new Manage 2.0 search, allowing Google-esque search across accounts as large as 10,000,000 contracts (or even larger).  Deploying the new search servers requires a second maintenance period for the Winter '11 release, to ensure a smooth deployment.   Thank you in advance for your patience here.

Scheduled Maintenance: Saturday, 10-16-10, 1pm-2pm PST

In advance our Winter 2010 release next Monday, we will be adding additional servers to increase imaging throughput approximately 250%.   While additional servers usually are added without downtime, given the large increase in capacity, we are taking a cautious approach and scheduling one hour for maintenance this Saturday at 1pm PST.

EchoSign Winter '10 Live on Tuesday Oct 19th - Upgrade at 8pm PST

EchoSign is currently planing to upgrade to its Winter 2010 release on Monday, October 18th Tuesday, October 19th (we have updated the release time and pushed back 24 hours to accomodate feedback from our colleagues in the U.K.) at 8:00 pm PST.  Minimal downtime is expected, however we are reserving the window from 8pm - 10pm for potential maintenance downtime during the upgrade.

This post will be upgraded with more details, as well as a summary of a substantial list of new features.